Refund Policy

we are committed to providing our customers with high-quality services and ensuring your satisfaction. Our refund policy is designed to provide clarity and peace of mind.

Eligibility for Refunds
Service Non-Delivery:

If we fail to deliver the services within the agreed timeframe, you are eligible for a full refund.
Service Not as Described:

If the delivered services differ significantly from the description provided at the time of purchase, you may request a refund.
Cancellation Before Commencement:

If you cancel the service before we start working on your project, you are eligible for a full refund.
Refund Process
Refund Request:

To request a refund, contact our customer support team at [support@promotionadda.org] within 30 days of service delivery. Provide your order number and a detailed explanation of the issue.
Review and Approval:

Our team will review your request and respond within 5 business days. If your refund is approved, we will process it within 10 business days.
Refund Method:

Refunds will be issued to the original payment method used during the purchase. Please note that processing times may vary depending on your bank or credit card provider.
Exceptions
Partially Delivered Services:

If services have been partially delivered, we may offer a partial refund based on the work completed.
Client-Provided Delays:

Refunds are not available for delays caused by the client’s failure to provide necessary information or approvals.
Promotional Services:

Services purchased during promotional offers may have specific refund terms. Please refer to the promotional terms and conditions for details.
Contact Us
If you have any questions or need further assistance, please reach out to our customer support team at [customer support email] or call us at [customer support phone number].

We value your business and strive to ensure your satisfaction with Promotionadda. Thank you for choosing us for your promotional needs.